Privacy Policy

Thank you for considering Dialex Jewels for your lab-grown diamond jewellery needs. We value your privacy and are committed to protecting your personal information. Please read our Privacy Policy below for more information on how we collect, use, and protect your personal data.

Information Collection and Use
Dialex Jewels collects personal information such as your name, email address, phone number, and shipping address when you place an order with us. We use this information solely to process your order and provide you with excellent customer service. We do not share or sell your personal information to any third parties for marketing purposes.

We may also collect non-personal information such as your device type, browser type, and IP address to improve our website's functionality and user experience. We may use cookies and other tracking technologies to gather this information.

Payment Information
We use secure payment gateways such as Razorpay and PayPal to process your payment information. We do not store your credit card or bank account information on our servers. All payment transactions are subject to the privacy policies of these payment gateways.

Communications
We may send you promotional emails and newsletters from time to time. You can opt-out of receiving these emails by clicking on the "unsubscribe" link in the email footer. We may also send you transactional emails related to your orders, such as order confirmation and shipping updates.

Data Security
We take data security seriously and use industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website is secured with SSL encryption, and our servers are hosted on secure data centers with restricted access.

Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete the information from our servers.

Updates to Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our information practices. We will notify you of any significant changes by email or by posting a notice on our website.

At Dialex Jewels, we are committed to protecting your privacy. If you have any questions or concerns about our Privacy Policy, please contact us, and we will be happy to assist you.